Job Description
Are you ready to kickstart your career in Information Technology? TechBridge Solutions is seeking a motivated and eager Help Desk Support Specialist to join our dynamic team in Saint Paul, MN. We believe in potential and passion over experience, offering a comprehensive training program to set you up for success. Join us and become the first line of support for our growing organization.
Why Choose TechBridge?
- Comprehensive training for entry-level candidates.
- Opportunity for rapid career advancement.
- Coworker-friendly and collaborative environment.
Apply today and take the first step towards a stable and rewarding IT career!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve basic hardware and software issues.
- Assist with network connectivity and printer troubleshooting.
- Manage and update computer systems and peripherals.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to improve support processes.
- Conduct routine system checks to ensure optimal performance.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and software.
- Problem-solving mindset and attention to detail.
- Reliable transportation to the Saint Paul office.