Job Description
Are you looking to kickstart your career in Information Technology? El Paso Tech Solutions is seeking a motivated Help Desk Support Specialist to join our growing team. We value passion, dedication, and a willingness to learn over years of previous experience.
In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring our internal systems run smoothly. We provide comprehensive training and mentorship to help you grow into a successful IT professional.
Why Apply?
- Zero experience required – we train you!
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of El Paso.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person inquiries.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Perform remote desktop support and guide users through basic troubleshooting steps.
- Maintain accurate and detailed records of all help desk tickets and issue resolutions.
- Assist with the setup and configuration of new user workstations and accounts.
- Communicate complex technical information to non-technical users in a clear, friendly manner.
- Collaborate with senior IT staff to escalate and resolve complex technical problems.
Qualifications
- High school diploma or GED required; technical certifications are a plus but not mandatory.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong customer service orientation and excellent verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple support tickets.
- Logical problem-solving skills and a proactive approach to troubleshooting.
- Willingness to learn new technologies and complete on-the-job training.
- Team player with a positive and professional attitude.