Job Description
Launch your IT career with TechSolve Solutions! We're seeking passionate Help Desk Support Specialists in Fort Wayne, IN, with no prior experience required. Our comprehensive training program will equip you with the skills to excel in a dynamic tech environment. Enjoy competitive pay, comprehensive benefits, and a supportive team dedicated to your growth. If you're a problem-solver with excellent communication skills, apply today to start your journey in information technology!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows OS, Microsoft Office, and network connectivity problems
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior technicians on complex escalations
- Deliver exceptional customer service with empathy and patience
- Maintain accurate inventory of IT assets
- Participate in ongoing skills development training
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to learn technical concepts quickly
- Must pass background check and drug screen
- Valid Indiana driver's license (for occasional site visits)
- Willingness to obtain CompTIA A+ certification within 6 months