Job Description
Launch your IT career with NOLA Tech Solutions! We're seeking passionate Help Desk Support Specialists to join our growing team in New Orleans. No prior experience required – we provide comprehensive training and mentorship to accelerate your growth. Enjoy competitive benefits, flexible work arrangements, and opportunities for advancement in a collaborative environment.
Our ideal candidates are tech-savvy problem-solvers with exceptional customer service skills. You'll be the first point of contact for resolving technical issues, supporting users across diverse platforms, and maintaining system integrity. If you're eager to learn and thrive in a fast-paced setting, this is your gateway to a rewarding IT career.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS, printers, and network connectivity
- Document incidents and solutions using ticketing systems (e.g., ServiceNow, Jira)
- Install, configure, and troubleshoot desktop applications and peripherals
- Collaborate with senior engineers on complex escalations
- Maintain accurate asset inventory and configuration databases
- Conduct user training on standard software and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly with guidance
- Excellent written and verbal communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Louisiana driver's license (for occasional on-site support)