Job Description
Join our dynamic team as an Immediate Hire Help Desk Support Specialist in San Francisco! This contract role offers the perfect opportunity to launch your IT career with a leading tech company. Enjoy competitive pay, flexible hours, and the chance to work with cutting-edge technology. We're seeking a customer-focused professional who thrives in fast-paced environments and can start immediately.
What We Offer:
- Competitive hourly rate ($30-$45/hour)
- Immediate start date
- Opportunity for contract-to-hire
- Modern downtown San Francisco location
- Cutting-edge technology environment
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve desktop/laptop, printer, and network connectivity problems
- Manage Active Directory accounts, permissions, and software installations
- Document all ticket resolutions in ServiceNow with detailed troubleshooting steps
- Train users on new systems and best practices for IT security
- Collaborate with senior engineers to escalate complex technical issues
- Monitor system health and perform proactive maintenance tasks
- Support office IT infrastructure including AV equipment and mobile devices
Qualifications
- 1-3 years of hands-on help desk/IT support experience
- Expert knowledge of Windows 10/11 and macOS operating systems
- CompTIA A+ or equivalent certification required
- Proficiency with Active Directory, Office 365, and VPN solutions
- Strong analytical and problem-solving abilities
- Exceptional communication and customer service skills
- Experience with ServiceNow or similar ticketing systems
- Must be available to start within 48 hours of offer