Job Description
Are you a problem solver looking for a stable, direct hire opportunity in New Orleans?
Apex IT Solutions is seeking a highly motivated Help Desk Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our employees, ensuring seamless technology operations and a superior user experience. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment in the heart of the Crescent City.
Why Join Us?
- Direct Hire Position: No more temp-to-hire; this is a permanent role with growth potential.
- Competitive Pay: Salary range reflecting your experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Tier 1 & Tier 2 Support: Provide exceptional technical support via phone, email, and ticketing systems to resolve hardware, software, and network issues.
- Ticket Management: Log, track, and prioritize incoming support requests using ServiceNow or similar ticketing tools, ensuring SLAs are met.
- Hardware & Software Deployment: Assist in the setup, configuration, and deployment of workstations, laptops, printers, and mobile devices for new hires.
- System Maintenance: Perform regular patching, updates, and basic troubleshooting on operating systems (Windows, macOS) and applications.
- User Training: Conduct training sessions and create documentation to empower end-users and reduce repetitive support requests.
- Remote Support: Utilize remote desktop tools to assist off-site or remote employees efficiently.
Qualifications
- Experience: Minimum of 2-4 years of experience in IT Help Desk or Technical Support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11, Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a patient and customer-centric approach to troubleshooting.