Job Description
Are you the go-to person for tech support?
We are looking for a passionate Help Desk Support Specialist to join our dynamic team in Nashville, TN. If you love solving complex problems and helping people navigate technology with ease, we want to hear from you.
In this role, you will be the bridge between our users and our IT infrastructure, ensuring our team stays productive and connected. We offer a competitive salary, comprehensive benefits, and a collaborative culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat to ensure high customer satisfaction.
- Troubleshoot hardware, software, and network connectivity issues across various operating systems.
- Manage user accounts and security access within Active Directory and cloud platforms.
- Install, configure, and upgrade workstations, printers, and peripheral devices.
- Document all technical issues and resolutions accurately in the ticketing system (ServiceNow/Jira).
- Conduct end-user training on new software releases and IT best practices.
Qualifications
- Associate degree in Computer Science, IT, or equivalent experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, LAN/WAN).
- Excellent communication skills with a focus on customer service and empathy.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.