Job Description
Urgently Hiring: Help Desk Support Specialist in Milwaukee, WI!
Are you a tech-savvy problem solver looking to make an impact? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team. If you have a passion for technology and a commitment to exceptional customer service, we want to hear from you today.
As a member of our IT team, you will be the first line of defense for our employees, ensuring they have the tools and support they need to succeed. We offer a competitive salary, comprehensive benefits, and a fantastic work environment in downtown Milwaukee.
Why You'll Love Working Here
- Competitive Compensation: Salary range of $50,000 - $65,000 depending on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear pathways for advancement within the IT department.
- Modern Office: Located in the heart of Milwaukee with a collaborative culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Troubleshoot and resolve hardware, software, and network connectivity issues in a timely manner.
- Assist with the deployment, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Manage and update the IT asset inventory and ensure all equipment is properly licensed.
- Document technical issues, resolutions, and standard operating procedures (SOPs) in the knowledge base.
- Collaborate with senior engineers to escalate and resolve complex technical tickets.
- Conduct basic user training on new software applications and IT policies.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Familiarity with Active Directory, Windows 10/11, and Microsoft Office 365.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-first approach.
- CompTIA A+ certification is a strong plus.
- Ability to prioritize multiple tasks and work well in a fast-paced environment.