Job Description
Join our dynamic IT team in Memphis and become the go-to technical hero for our organization! We're seeking an immediate hire for a Help Desk Support Specialist position to resolve technical issues and ensure seamless operations. This high-impact role requires a proactive problem-solver with exceptional customer service skills to support our growing team. If you thrive in fast-paced environments and enjoy making complex technology accessible, apply today and start your career with us immediately!
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and mobile devices
- Provide Tier 1/2 technical support via phone, email, and remote access
- Manage user accounts, permissions, and system access in Active Directory
- Document all troubleshooting steps in ITSM systems (e.g., ServiceNow)
- Deploy and configure new workstations and peripherals
- Collaborate with network and security teams on escalated issues
- Conduct user training on software applications and best practices
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ certification (or equivalent experience)
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional on-site support