Job Description
Are you a dedicated problem solver with a passion for technology? Memphis IT Solutions is urgently seeking a skilled Help Desk Support Specialist to join our dynamic team in Memphis, Tennessee.
In this role, you will be the face of our technical support, ensuring our employees have seamless access to the tools and resources they need to drive business success. If you have a knack for troubleshooting and a customer-first attitude, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and a supportive team.
- Professional development and career growth opportunities.
We are looking for a proactive individual who can handle a high volume of support requests while maintaining a high level of accuracy and professionalism.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Manage and track all support tickets using our ticketing system (ServiceNow/Jira) with a focus on resolution time.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Perform regular system updates, patch management, and security checks.
- Maintain accurate documentation of technical issues and solutions in the knowledge base.
- Collaborate with senior IT staff to implement system improvements.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows (10/11), Active Directory, and Office 365.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.