Job Description
Welcome to Apex IT Solutions, where innovation meets exceptional service. We are currently seeking a dynamic and customer-focused Help Desk Support Specialist to join our team in Louisville, KY. If you are looking for a role where you can make an immediate impact and solve complex technical challenges, this is the opportunity for you. Join us and start your career journey tomorrow!
We offer a collaborative environment, continuous learning opportunities, and a competitive benefits package. As a key member of our IT team, you will be the first point of contact for our employees, ensuring they have the tools they need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track all IT service requests and incidents using the ServiceNow ticketing system.
- Perform regular maintenance, updates, and patch management on workstations and peripherals.
- Assist in the deployment and configuration of new hardware, mobile devices, and software.
- Collaborate with the Senior IT team to improve IT processes and documentation.
Qualifications
- High School diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of professional experience in Help Desk, Technical Support, or Customer Service.
- Familiarity with Windows 10/11, macOS, and basic Linux administration.
- Strong troubleshooting skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a focus on customer satisfaction.