Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Virginia Beach! We provide all necessary equipment, including cutting-edge hardware and software, ensuring you hit the ground running. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Perfect for tech enthusiasts passionate about delivering exceptional user experiences.
Responsibilities
- Provide remote and onsite technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain company-issued equipment (laptops, peripherals, etc.)
- Document incidents, solutions, and asset inventory in ITSM platforms
- Collaborate with network and security teams on escalated issues
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+, Network+)
- 2+ years of hands-on help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and troubleshooting methodologies
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with IT service management tools (ServiceNow, Jira, etc.)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to manage multiple priorities and work under pressure