Job Description
Join Our Award-Winning Tech Team in Jersey City! We're seeking a passionate Help Desk Support Specialist to deliver exceptional IT services to our dynamic workforce. If you thrive in fast-paced environments and love solving technical puzzles, this is your opportunity to make an impact. Enjoy competitive compensation, comprehensive benefits, and career growth in a collaborative setting.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide tier-1 support via phone, email, and remote access tools
- Manage Active Directory accounts and permissions
- Document incidents using ITSM systems (e.g., ServiceNow)
- Train users on security protocols and best practices
- Collaborate with network/systems teams on complex escalations
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 3+ years of hands-on IT help desk experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication abilities
- Experience with ITIL processes and ticketing systems
- Ability to work flexible shifts including occasional on-call duty