Job Description
Join TechSolutions Inc.'s dynamic IT team as a Help Desk Support Specialist in sunny Jacksonville, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become part of our award-winning company culture!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all support tickets in ITSM systems with detailed resolution steps
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software/network issues
- CompTIA A+ or equivalent certification preferred
- Excellent verbal/written communication and customer service skills
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional on-call duties
- Valid Florida driver's license for occasional on-site visits