Job Description
Join TechNova Solutions as a Remote-Friendly IT Support Trainee and launch your career in technology! We're seeking passionate individuals eager to grow in a dynamic, collaborative environment. Enjoy flexible remote work with occasional on-site rotations in Charlotte's bustling tech hub. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time IT Support Specialist role. At TechNova, we invest in talent and foster innovation through cutting-edge tools and continuous learning opportunities. What You'll Gain: Industry certifications, cloud computing exposure, cybersecurity fundamentals, and client interaction skills. Our Culture: Hybrid work model, competitive benefits, and a commitment to your professional growth. Apply today to start your journey with a forward-thinking leader in IT solutions!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat for hardware/software issues
- Assist with on-site IT infrastructure maintenance during Charlotte-based rotations
- Document incident reports and resolution steps in ITSM systems
- Participate in cybersecurity awareness training and implement basic security protocols
- Collaborate with senior engineers on network troubleshooting and system updates
- Support cloud services (AWS/Azure) and SaaS application deployments
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently in remote settings
- Valid driver's license for occasional on-site visits
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)