Job Description
We are seeking a Help Desk Support Specialist to join our rapidly growing team in Chandler, AZ. This is an immediate hire position offering a competitive salary and a collaborative work environment.
As a key member of our IT team, you will serve as the primary point of contact for internal technical support, ensuring our employees have the tools they need to succeed. If you are a problem-solver with excellent communication skills, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Assist with the deployment of new hardware and software across the organization.
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Collaborate with senior IT staff to resolve complex technical issues and improve help desk efficiency.
- Conduct regular IT health checks and asset management updates.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills.
- CompTIA A+ certification is a plus but not required.