Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Nashville Tech Solutions is currently hiring a Help Desk Support Specialist with an immediate start date. Join our dynamic team in the heart of Music City and provide top-tier technical support to a growing enterprise.
We are looking for a self-motivated individual who thrives in a fast-paced environment and is passionate about helping users resolve technical issues efficiently. If you have a knack for troubleshooting and excellent communication skills, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Install, configure, and maintain peripherals, printers, and mobile devices.
- Manage and document all incoming support tickets in the Service Desk Management system.
- Assist with software updates, patch management, and security compliance.
- Collaborate with senior IT staff to resolve complex technical escalations.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent interpersonal and communication skills with a focus on customer service.
- Ability to prioritize multiple tasks and meet deadlines in a busy office environment.