Job Description
Join our award-winning IT support team at Bluegrass Tech Solutions and revolutionize how businesses in Lexington operate! We're seeking a passionate Help Desk Support Specialist with flexible scheduling options to deliver exceptional technical assistance. Enjoy a modern work environment with cutting-edge technology, ongoing professional development, and the freedom to balance work with your lifestyle. Your expertise will directly empower local businesses to thrive in the digital age while building meaningful client relationships.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions in the ticketing system
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of technical support or help desk experience
- Proficiency with Windows OS, Microsoft Office 365, and basic networking
- Excellent problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage time effectively
- Strong customer service orientation with patience and empathy
- Flexibility to work evenings/weekends based on client needs