Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Chandler, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges with speed and precision. If you're passionate about troubleshooting and thrive in fast-paced environments, this is your opportunity to make an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support via ticketing systems and direct communication
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure workstations, peripherals, and cloud applications
- Document technical procedures and maintain knowledge base articles
- Collaborate with network/infrastructure teams on escalated issues
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or similar IT certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ServiceNow or similar ticketing systems
- Excellent communication skills with ability to translate technical concepts
- Ability to prioritize tasks in high-pressure situations