Job Description
Are you a tech-savvy problem solver ready to make an impact? Apex IT Solutions is currently seeking a dedicated Help Desk Support Specialist to join our dynamic team in Fort Wayne, Indiana.
We are looking for an individual who thrives in a fast-paced environment and enjoys troubleshooting complex technical issues while delivering top-notch customer service. If you have a passion for technology and a desire to help others succeed, we want to hear from you.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and certification support.
• Collaborative and inclusive work culture.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and prioritize incoming help desk tickets to ensure timely resolution.
- Install, configure, and troubleshoot workstations, printers, and network peripherals.
- Assist with the onboarding and offboarding of new employees, including setting up accounts and devices.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement software updates and security patches.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory concepts.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with a focus on customer service.
- CompTIA A+ certification is a plus.