Job Description
Are you looking for a Help Desk Support role in Portland that offers flexible hours? Apex Support Systems is seeking a dedicated IT professional to join our growing team. We understand the importance of work-life balance and offer a dynamic environment where you can deliver top-tier technical support while enjoying the scheduling freedom you need.
We are looking for a proactive problem-solver to assist our clients with hardware, software, and network issues. If you thrive in a fast-paced tech environment and want a position that adapts to your lifestyle, this is the opportunity for you.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance via phone, email, and remote access tools.
- Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues for end-users.
- Ticket Management: Log, track, and manage all IT service requests within the ticketing system (e.g., Jira, ServiceNow).
- Deployment: Install, configure, and maintain operating systems, applications, and mobile devices.
- Documentation: Create and maintain detailed technical documentation and knowledge base articles.
- Communication: Act as a primary point of contact for technical inquiries, providing clear and friendly guidance.
Qualifications
- Experience: 1-2 years of professional experience in a Help Desk or IT Support role.
- Education: High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Flexibility: Ability to work flexible shifts and adapt to changing priorities.
- Tools: Familiarity with remote support software (e.g., TeamViewer, LogMeIn).