Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Colorado Springs. We pride ourselves on offering flexible hours and a supportive environment where your technical skills are valued.
In this role, you will be the first point of contact for our internal and external clients, resolving technical issues with speed and empathy. Whether you are troubleshooting hardware, managing software updates, or guiding users through complex processes, you will play a crucial role in keeping our operations running smoothly.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Log and track all support requests and incidents in our ticketing system (e.g., Zendesk, Jira).
- Configure and maintain user access, including Active Directory and network permissions.
- Conduct user training sessions to improve tech literacy and reduce common support issues.
- Document technical procedures and knowledge base articles.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in Help Desk, IT Support, or a related technical role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work flexible hours, including evenings and weekends as needed.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Customer-focused mindset with a proactive approach to problem-solving.