Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle?
We are seeking a dedicated Help Desk Support Specialist to join our growing team in Orlando, FL. We pride ourselves on offering flexible hours that allow you to maintain a healthy work-life balance while providing top-tier technical support to our diverse client base.
If you have a passion for technology and a knack for resolving issues, we want to hear from you. This is an excellent opportunity for students, remote workers, or anyone seeking a non-traditional schedule.
Why Choose Us?
- Flexible scheduling options tailored to your needs.
- Competitive pay in the Orlando market.
- Opportunity for growth within the IT support field.
- Supportive and collaborative team environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop tools to end-users.
- Troubleshoot and resolve hardware and software issues, including printers, operating systems, and application errors.
- Log, track, and manage all help desk tickets to ensure timely resolution.
- Assist with the setup, configuration, and maintenance of computer equipment and peripherals.
- Conduct basic user training and documentation of standard operating procedures.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in Help Desk, IT Support, or customer service.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users clearly.
- Self-motivated with the ability to work independently and manage time effectively.