Job Description
We are seeking a Help Desk Support Specialist to join our dynamic team in New Orleans. We pride ourselves on offering a flexible work environment that accommodates your schedule while providing top-tier technical support to our clients. If you are a problem-solver who thrives in a fast-paced setting, we want to hear from you.
Key Highlights:
- Flexible scheduling options to suit your lifestyle.
- Competitive hourly pay with performance bonuses.
- Work with cutting-edge technology in a modern office.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track all help desk tickets using our ticketing system (e.g., ServiceNow or Jira).
- Document technical solutions and maintain accurate records of incidents and resolutions.
- Assist with the installation, configuration, and maintenance of end-user devices.
- Collaborate with senior IT staff to troubleshoot complex technical problems.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- CompTIA A+ certification or equivalent IT support experience is highly desirable.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a flexible environment.
- Customer-focused mindset with a proactive approach to problem-solving.