Job Description
Are you a tech-savvy problem solver looking for flexibility?
We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and value work-life balance, this is the perfect opportunity for you. We offer a flexible hours schedule designed to fit your lifestyle perfectly.
At NexGen IT Solutions, we don't just fix computers; we empower businesses with seamless technology solutions. As a member of our support team, you will be the first point of contact for our clients, ensuring minimal downtime and maximum productivity. Work with cutting-edge tools in a supportive, modern environment.
Why Join Our Team?
- Flexible Scheduling: Choose hours that work for your lifestyle.
- Modern Tools: Work with the latest technology and software.
- Career Growth: Clear paths for professional advancement.
- Supportive Culture: Collaborative team atmosphere in Buffalo, NY.
Don't miss your chance to advance your IT career in Western New York. Apply today!
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Provide remote and on-site technical support via phone, email, and chat.
- Manage user accounts, permissions, and access rights within Active Directory and Office 365.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Install, configure, and maintain workstations, printers, and peripherals.
- Collaborate with the IT team to implement system upgrades and patches.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends if required.
- CompTIA A+ certification is a plus.