Job Description
Are you looking for a rewarding career in IT with the flexibility you need? Buffalo Tech Solutions is currently seeking a dedicated Help Desk Support Specialist to join our dynamic team in Buffalo, NY. We pride ourselves on providing top-tier technical support while offering a work environment that respects your personal time.
In this role, you will be the bridge between our clients and our technical team, ensuring seamless operations and customer satisfaction. Whether you are troubleshooting software glitches or setting up new hardware, your expertise will make a difference.
Why join us?
- Flexible scheduling options to balance work and life.
- Competitive hourly wage and benefits package.
- Opportunity for remote work and professional growth.
Ready to apply? Send your resume today and take the next step in your IT career!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Log and manage all support tickets in the help desk system accurately.
- Install, configure, and maintain desktop applications and operating systems.
- Conduct user training sessions on new software and security protocols.
- Collaborate with senior IT staff to escalate and resolve complex technical problems.
- Maintain a clean and organized workspace and manage inventory of IT equipment.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or a related field preferred.
- 1-2 years of professional experience in Help Desk or Customer Support.
- Strong working knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Availability to work flexible hours, including evenings and weekends as needed.