Job Description
Are you a tech-savvy problem solver looking for a role that offers the flexibility you need?
Apex Digital Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in St. Louis, MO. We pride ourselves on a modern, supportive culture that prioritizes work-life balance. If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
As part of our IT team, you will be the first line of defense for our employees, ensuring they have the tools and support they need to succeed in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices (iOS/Android).
- Manage and update the internal Knowledge Base with troubleshooting guides and FAQs.
- Collaborate with the IT team to implement system improvements and security patches.
- Document all technical interactions and resolutions in accordance with ITIL standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong problem-solving skills and the ability to prioritize multiple tickets effectively.