Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny San Diego! We offer flexible scheduling options (including mornings, afternoons, and remote shifts) to accommodate your lifestyle. As the first point of contact for technical inquiries, you'll empower colleagues with seamless digital experiences while growing your expertise in cutting-edge technologies. Enjoy competitive pay, comprehensive training, and a collaborative environment that values work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on complex escalations
- Deploy and manage endpoint devices (laptops, mobile) across the organization
- Conduct user training on digital tools and security protocols
- Maintain knowledge base articles and self-service resources
Qualifications
- 1+ years of experience in IT help desk or technical support
- Proficiency in Windows/macOS OS troubleshooting and Active Directory
- Strong knowledge of cloud services (Microsoft 365, Google Workspace)
- Excellent written/verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision
- Flexibility to cover varied shifts including evenings/weekends