Job Description
Are you a dedicated problem solver with a passion for technology? Apex Tech Solutions is seeking a Help Desk Support Specialist to join our growing team in Colorado Springs. We pride ourselves on offering flexible hours and a dynamic work environment where your technical skills can shine.
In this role, you will serve as the first line of support for our internal and external clients, ensuring seamless IT operations. Whether you are troubleshooting hardware issues, resolving software conflicts, or guiding users through complex systems, your expertise will be invaluable.
Why join us?
- Flexible Schedule: Choose the hours that work best for your lifestyle.
- Modern Tech Stack: Work with the latest tools and technologies.
- Professional Growth: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Maintain accurate documentation of all support tickets and incidents.
- Assist with the deployment and configuration of workstations and peripherals.
- Collaborate with the IT team to improve overall system performance and security.
- Conduct basic user training on company applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or a related field preferred.
- Proven experience in a Help Desk or IT Support role (1-2 years preferred).
- Strong knowledge of Windows and macOS operating systems.
- Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently with a flexible schedule.