Job Description
Are you a dedicated technical professional seeking a role that offers both stability and the freedom to manage your own schedule? Riverside Tech Solutions is looking for a Help Desk Support Specialist to join our growing team in Riverside, CA.
We pride ourselves on delivering top-tier IT support to our clients. In this role, you will be the first point of contact for technical issues, ensuring our users have the tools they need to succeed. We value flexibility, so we offer adaptable scheduling options to fit your lifestyle.
Why Join Us?
- Flexible Hours: Enjoy a work-life balance that works for you.
- Competitive Pay: Earn between $22.00 and $32.00 per hour based on experience.
- Professional Growth: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Log and track all support requests accurately in the ticketing system (e.g., Zendesk, ServiceNow).
- Install, configure, and maintain operating systems and applications.
- Conduct basic IT training and knowledge transfer sessions for staff.
- Respond promptly to emergency outages and critical system failures.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field is a plus.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong understanding of Microsoft Windows, Office 365, and troubleshooting protocols.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk).
- Excellent verbal and written communication skills.
- Ability to work independently while maintaining high customer satisfaction scores.
- Flexibility to adapt to changing priorities and support needs.