Job Description
Join TechSolve Solutions as a Help Desk Support Specialist in Irvine, CA and enjoy the perfect work-life balance with our flexible hours arrangement. We're seeking tech-savvy professionals who thrive in dynamic environments while supporting our clients' IT infrastructure. This hybrid role combines remote flexibility with occasional on-site collaboration at our Irvine headquarters, offering competitive compensation and growth opportunities in the heart of Orange County's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote access tools
- Document troubleshooting steps and ticket resolutions in ServiceNow
- Deploy and configure new workstations and peripherals
- Collaborate with senior engineers on complex system escalations
- Conduct employee training on cybersecurity best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of IT help desk experience with Windows/macOS support
- CompTIA A+ or equivalent certification required
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Strong knowledge of Active Directory and network fundamentals
- Exceptional problem-solving and customer service skills
- Ability to work independently with minimal supervision
- Experience with VPN setups and remote access protocols
- Valid California driver's license for occasional on-site visits