Job Description
Join TechCare Solutions as a Help Desk Support Specialist and make a real impact! We're seeking a tech-savvy professional to deliver exceptional IT support to our Riverside-based team. Enjoy the convenience of all equipment provided – no need to worry about laptops or peripherals. This is your chance to grow in a dynamic environment where your problem-solving skills shine. If you're passionate about technology and helping others, apply today to start your career with us!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including OS, applications, and peripherals
- Document all incidents and solutions using ITSM software (ServiceNow preferred)
- Assist with network connectivity, VPN access, and account management
- Deploy and configure company-provided equipment to new hires
- Collaborate with senior IT staff on complex escalations
- Conduct regular system health checks and preventive maintenance
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and basic networking
- Strong diagnostic skills with ability to troubleshoot diverse IT issues
- Excellent customer service and communication abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently and prioritize tasks effectively