Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, tools, and software – just bring your passion for problem-solving. This immersive program combines hands-on training with mentorship from senior engineers, preparing you for a full-time role in just 6 months. Enjoy competitive benefits, flexible work arrangements, and opportunities to earn industry certifications. Located in Saint Paul's vibrant tech hub, we're committed to nurturing talent and fostering innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Deploy and configure new IT equipment for employees
- Create and maintain technical documentation
- Provide frontline support via phone, chat, and ticketing systems
- Assist with network administration and security protocols
- Participate in cross-departmental technology projects
- Track performance metrics using monitoring tools
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Valid driver's license (for equipment transport)
- CompTIA A+ certification (or willingness to obtain)