Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Richmond, VA! We provide all necessary equipment, including laptops, headsets, and ergonomic peripherals, ensuring you have everything to excel. Enjoy a collaborative environment where you'll resolve technical issues, deliver exceptional customer service, and grow your career in technology. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users across the organization
- Provide remote and on-site technical support via phone, email, and ticketing systems
- Deploy and configure company-provided equipment (laptops, peripherals, etc.)
- Document all interactions and resolutions in ITSM software
- Collaborate with network and security teams on complex troubleshooting
- Train users on new technologies and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Strong problem-solving and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to lift 15 lbs for equipment deployment