Job Description
Join our award-winning IT support team in Boston! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. As a key member of our dynamic team, you'll resolve hardware/software issues, maintain system integrity, and ensure seamless user experiences. Best of all – all necessary equipment is provided! Enjoy a modern workspace with cutting-edge tools, flexible remote options, and comprehensive benefits. Grow your career while making tangible impact in a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, peripherals, and network equipment
- Manage service tickets using ITSM platforms (e.g., Jira, ServiceNow) with SLA adherence
- Document solutions, update knowledge base, and conduct user training sessions
- Collaborate with network/infrastructure teams on complex system outages
- Monitor system health and perform preventive maintenance on provided equipment
- Support onboarding/offboarding processes for new employees
Qualifications
- 2+ years of experience in technical support/help desk environments
- Proficiency in Windows/macOS OS, Active Directory, and Office 365
- CompTIA A+/Network+ certification or equivalent experience required
- Strong diagnostic skills with hardware components (PCs, printers, mobile devices)
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Excellent customer service skills with ability to communicate technical concepts clearly
- Ability to lift/move equipment (up to 25 lbs) occasionally
- BS in Computer Science or related field preferred