Job Description
Join our dynamic IT team at TechFlow Solutions as a Help Desk Support Specialist! We provide all necessary equipment including a company laptop, dual monitors, headset, and ergonomic desk setup to ensure your success. This role offers hybrid work options and opportunities for professional growth in a supportive environment. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our 500+ employees.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Deploy and configure company-provided equipment (laptops, peripherals)
- Document incidents and solutions in IT service management systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and equipment
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and remote desktop tools
- CompTIA A+ or similar certification preferred
- Excellent troubleshooting and communication skills
- Ability to work independently in a hybrid environment
- Experience with ITSM software (e.g., ServiceNow, Jira)