Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Virginia Beach! We provide all necessary equipment including laptop, dual monitors, headset, and ergonomic desk setup. Enjoy a modern workspace with flexible scheduling and comprehensive benefits package. Our collaborative environment values work-life balance while delivering cutting-edge solutions to Fortune 500 clients.
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and remote support
- Deploy and configure company-provided hardware/software assets
- Document tickets using ServiceNow with precise details
- Collaborate with senior engineers on complex escalations
- Conduct new hire onboarding for IT systems
- Implement security protocols for endpoint devices
- Participate in monthly IT training workshops
Qualifications
- 2+ years in technical support or related field
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and Active Directory
- Experience with ServiceNow or similar ticketing systems
- Strong written and verbal communication skills
- Ability to troubleshoot hardware/software independently
- Valid US driver's license for occasional equipment pickups