Job Description
Are you a tech-savvy problem-solver ready to launch your IT career? Join TechSolutions Inc.'s elite IT Support Trainee program in sunny Scottsdale, AZ! We're seeking passionate individuals eager to master enterprise-level systems, cybersecurity protocols, and customer service excellence. Our 6-month accelerated training combines hands-on lab work, mentorship from industry veterans, and real-world troubleshooting experience. Enjoy a collaborative startup culture, cutting-edge equipment, and opportunities for rapid advancement into specialized IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for 500+ employees via ticketing systems and remote assistance
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Participate in cybersecurity drills and vulnerability assessments
- Collaborate with senior engineers on complex system migrations
- Maintain inventory of IT assets and procurement requests
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT or CompTIA A+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Strong written and verbal communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Arizona driver's license required for occasional equipment transport
- Proficiency with Microsoft Office 365 and Google Workspace
- Passion for continuous learning and technology trends