Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! At NexGen Tech Solutions, we're committed to nurturing talent through our comprehensive training program. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts. This full-time position includes paid certifications, mentorship opportunities, and a clear path to advancement. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment in Indianapolis's thriving tech hub. Apply today to become part of our mission to deliver exceptional IT solutions to businesses across Indiana.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person requests
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Assist with network connectivity problems including Wi-Fi and wired connections
- Document technical issues and solutions using our ticketing system
- Participate in weekly training sessions covering Windows OS, Active Directory, and cybersecurity basics
- Collaborate with senior technicians on complex problem-solving tasks
- Support office equipment setup and AV system maintenance
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of computer hardware components and operating systems
- Strong problem-solving abilities and customer service mindset
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in various office environments
- Excellent verbal/written communication skills
- Passion for technology and continuous learning