Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Minneapolis! We provide all necessary equipment including laptops, monitors, and peripherals – no personal devices required. This role offers hybrid work options with 3 days in-office collaboration and 2 remote days weekly. You'll be the first point of contact for resolving technical issues across 500+ employees while working with cutting-edge technology. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing system for hardware/software issues
- Deploy and configure company-issued laptops, peripherals, and mobile devices
- Document incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with network/systems teams on complex escalations
- Conduct user training on new systems and security protocols
- Maintain 95%+ customer satisfaction score through proactive communication
Qualifications
- 2+ years of help desk/technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft 365, and basic networking
- Experience with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Ability to lift 15 lbs for equipment deployments