Job Description
Join our dynamic IT team in Riverside, CA as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and troubleshooting tools to ensure your success. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. Help us deliver exceptional technical support to our clients while advancing your IT career in Southern California.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage ticketing system for incident tracking and resolution
- Deploy and configure company-provided equipment to new hires
- Document all interactions and solutions in the knowledge base
- Collaborate with senior engineers on complex technical escalations
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to work independently and in a team environment
- Valid California driver's license (for occasional site visits)