Job Description
Join our dynamic IT team in Baltimore as a Help Desk Support Specialist! We provide all necessary equipment – laptops, peripherals, and software – so you can focus on delivering exceptional technical support. Enjoy a collaborative environment with opportunities for professional growth and competitive benefits. Apply today to start your rewarding career in tech support!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Manage service desk tickets and document resolutions
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network connectivity and peripheral setup
- Train users on IT security best practices
- Collaborate with IT infrastructure team on system improvements
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows/macOS troubleshooting
- Strong customer service and communication skills
- Experience with service desk software (e.g., ServiceNow, Jira)
- Ability to work independently and in team environments