Job Description
Join our dynamic IT team in Scottsdale as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success in delivering exceptional technical support to our workforce. This role offers a competitive salary, modern workspace, and opportunities for professional growth in a fast-paced tech environment.
As a key member of our IT department, you'll be the first point of contact for resolving technical issues across our organization. We value problem-solvers with excellent communication skills and a passion for delivering outstanding user experiences.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues across company devices
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document all incidents, resolutions, and asset inventory in our ticketing system
- Collaborate with senior IT staff to escalate complex technical problems
- Train employees on proper equipment usage and security protocols
- Proactively maintain equipment inventory and recommend upgrades/replacements
- Support remote and on-site technical assistance as needed
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of help desk or technical support experience
- Strong knowledge of Windows OS, Microsoft Office, and network fundamentals
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- CompTIA A+ certification or equivalent technical certification
- Ability to lift and move computer equipment up to 30 pounds