Job Description
Join our dynamic IT team in Arlington, TX as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success. This role offers the chance to deliver exceptional technical support to our diverse client base while advancing your career in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and a modern workspace fully equipped with cutting-edge technology.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues efficiently
- Document all support cases and maintain detailed knowledge base articles
- Deploy and manage company-provided equipment including laptops, peripherals, and mobile devices
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct user training on new systems and technologies
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification required
- Ability to lift and install equipment up to 25 lbs
- Valid driver's license for equipment deliveries if needed