Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in beautiful Virginia Beach! We provide all necessary equipment including laptops, monitors, and peripherals—no personal devices required. Enjoy a modern workspace with competitive benefits and career growth opportunities in our dynamic IT department.
As a key member of our support team, you'll resolve technical issues for employees across the organization while maintaining high customer satisfaction standards. We value proactive problem-solvers who thrive in collaborative environments.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and configure company-provided IT equipment (laptops, peripherals)
- Maintain accurate documentation in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct user training on new software deployments
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft 365, and networking fundamentals
- Excellent written/verbal communication skills
- Ability to troubleshoot hardware and software independently
- Customer-focused approach with patience and empathy