Job Description
Join our dynamic team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This direct hire opportunity offers competitive compensation, career growth, and a collaborative work environment. If you're passionate about solving technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with network and server teams for complex issue escalation
- Train users on software applications and IT best practices
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office Suite, and remote access tools
- Strong troubleshooting and diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)