Job Description
Launch your IT career with TechSolutions Austin! We're seeking motivated Part-Time IT Support Trainees to join our dynamic team. Gain hands-on experience in a fast-paced environment while supporting our clients' technical infrastructure. This role offers flexible hours and mentorship from industry experts. Perfect for students or career changers eager to build foundational skills in networking, cybersecurity, and system administration. Join us in Austin's thriving tech scene and grow your expertise with real-world projects.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network troubleshooting and connectivity solutions
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in service management tools
- Collaborate with senior technicians on complex support cases
- Conduct routine system audits and security updates
- Train end-users on technology best practices
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license and reliable transportation