Job Description
Are you a tech-savvy problem solver looking to elevate your career in a dynamic environment? Apex Digital Systems is currently seeking a skilled Help Desk Support Specialist to join our team in Chula Vista, CA. This is a direct hire opportunity offering a competitive salary, comprehensive benefits package, and the chance to work with cutting-edge technology.
In this role, you will serve as the first point of contact for our internal users, ensuring seamless IT operations and a high level of employee satisfaction. If you have a passion for troubleshooting and a knack for clear communication, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues promptly.
- Manage and track all IT service requests and incidents using ticketing systems (e.g., ServiceNow, Zendesk).
- Perform hardware installations, software deployments, and system configurations for new hires.
- Collaborate with the IT team to maintain network security and optimize system performance.
- Conduct user training sessions on software applications and IT best practices.
- Document all technical procedures and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- Minimum of 2 years of professional experience in Help Desk or IT Support roles.
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong analytical and problem-solving skills with a detail-oriented approach.