Job Description
Are you a problem-solver who thrives in a fast-paced tech environment? Charlotte Tech Solutions is currently hiring a Help Desk Support Specialist to join our dynamic team in Charlotte, NC. In this pivotal role, you will be the primary point of contact for our employees, ensuring they have the technical support needed to succeed.
We pride ourselves on our culture of innovation and employee growth. As a member of our team, you will receive competitive pay, comprehensive health benefits, and the opportunity to work with cutting-edge technology. If you are ready to advance your career in Information Technology, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools (TeamViewer, AnyDesk).
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems (Windows 10/11).
- Manage and track IT service requests using our ticketing system (ServiceNow).
- Perform software installations, updates, and patch management for end-users.
- Assist with network connectivity issues and VPN configurations.
- Maintain accurate inventory records for all IT assets and equipment.
- Conduct on-site and remote training sessions for new software and hardware.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification or similar IT certification is highly preferred.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tickets and work independently in a fast-paced environment.
- Willingness to support employees both on-site at our Charlotte office and remotely.