Job Description
Are you a dedicated technical problem solver looking to make an impact? Apex Digital Solutions is currently seeking a talented Help Desk Support Specialist to join our dynamic team in Baltimore, MD. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional technical support to our internal employees.
In this role, you will serve as the first line of defense for our IT infrastructure, ensuring our staff has the tools and support they need to succeed. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees via phone, email, and ticketing systems to resolve hardware, software, and network issues efficiently.
- Troubleshooting & Resolution: Diagnose and resolve desktop computer problems, printer malfunctions, and application conflicts.
- System Maintenance: Perform regular system updates, patch management, and security scans to ensure optimal performance.
- Hardware Deployment: Set up new workstations, laptops, and peripherals for incoming staff and perform regular maintenance on existing equipment.
- Documentation: Maintain accurate and up-to-date records of all help desk tickets, resolutions, and technical issues in the CRM system.
- Collaboration: Partner with senior IT staff to escalate complex technical issues and participate in team meetings.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Experience: 1-3 years of experience in IT support, help desk, or a related technical field.
- Technical Skills: Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to troubleshoot complex issues and think critically under pressure.
- Soft Skills: Strong time management skills and the ability to prioritize multiple tickets effectively.